The A-1 Freeman Moving Group Difference for Employee Relocation We understand what businesses like yours want above all else from a mover, having conducted well over 1,000 interviews and focus-group sessions – not to mention moving hundreds of companies and thousands of employees throughout our years in business: You want to set up your corporate relocation yourself. You want to know that your employees are given excellent care from us all through the relocation. You want a detailed invoice from us. You want honest reporting on the proficiency of our relocation services and how mindfully we performed them. Because of this, we’ve launched what we call our “Silent” Employee Relocation Service. What it’s designed to silence is the overwhelming assault of information and update requisitions as well as complaints firms like yours tend receive from their employees as a standard corporate move is in progress. And in delivering this silent service, we’ve seen to it that there’s nothing usual about a corporate move performed by A-1 Freeman Moving Group! Here’s How We’ve Distinguished Ourselves Accountability Fully identifying ourselves as a key contact with your employees and letting them know we accept personal responsibility for making their relocation an untroubled one Following through on each and every commitment we make Acting as an extension of your business: an "on-staff" mover Giving exact definitions of our services and living up to your employees’ expectations Move Policy Management and Adherence Deploying our proprietary Move Management Technology to take account of and carry out your relocation policy and thus reduce the number of calls you have to field from employees while the move is being carried out Completing our client profile of your business, which outlines in some detail virtually every relocation necessity, before we accept the first move Constantly consulting the client profile in order to decide whether a particular move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in delivering, demands that we "Call for Authorization", or is "Never Authorized" Taking the time to completely understand you, our client, and your hopes prior to our move relationship Keeping all current contact, policy, and contract data up to date and close at hand Employee Education Delivering comprehensive explanations of how we discharge our services and what our Move Concierges will be accountable for Making a first call to make sure you have some understanding of ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we assist children and families in coping with the move Directing our Move Concierges to meet personally with your relocating families to learn of and understand their needs, look over the move process, and give an exact estimate of their belongings Communication Staying in constant communication with your transferring employees to prevent unneeded calls from coming through to you Providing 24-hour-a-day Move Concierge assistance Providing move status updates online 24 hours a day Advising your Move Concierge to communicate more than 70 times with you, your relocating employees, and others who’ll help your employees have a headache-free relocation Continuing communication – even through final claims resolution, if such are made Proactive Customer Service Taking full responsibility for keeping you and your employees fully advised and at ease while their move is underway Deploying our move management technology to catch conceivable predicaments before they develop Providing ”front-loaded” employee education and communication to prevent misapprehensions and promote peace of mind Responsiveness Making an introductory call to your relocating employees within 24 hours Immediately returning calls to you and your relocating employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Closely monitoring our quality overall and the work of every A-1 Freeman Moving Group employee who deals with you and your employees during the move Following up after the move with a telephone survey of your relocated employees Reviewing and analyzing each and every phase of the move when it’s over Posting the results of our review on your website – objective results that allow you to hold our performance against your quality standards and help us maintain continual service delivery enhancement Total Quality Control Providing it in a sincere belief tested by experience that the best way to prevent your relocating employees from calling or emailing you with problems is not to have problems at all Making sure we never lack superior people ready to serve you wherever you are and wherever you’re going read what others have said about us Request a free quote